Review Time
So far day 2 waiting for a bag so that i can post my phone.
Multibillion pound organisation telling customers to put their expensive phones in a jiffy bag to get fixed.
DO NOT GET THIS INSURANCE.
Ill be back to leave further review
ABSOLUTELY RUBBISH I HAD A FLOOD AND THEY SAY AS THE LAMINATE FLOOR HAS GOT BEEDING ROUND IT IS BUILDING NOT CONTENT INSURANCE ABSOLUTELY MADNESS AND THE SAME IF THE FLOORING IS UNDER THE SKIRTING BOARD ITS ALSO BUILDING INSURANCE JOKERS
So far day 2 waiting for a bag so that i can post my phone.Multibillion pound organisation telling customers to put their expensive phones in a jiffy bag to get fixed.DO NOT GET THIS INSURANCE. Ill be back to leave further review
Awful equipment. Not all of it worked from day 1. Doorbell signal was very poor despite the chime being on the opposite side of the front door so as close as it could have been. Battery needed recharging every few days. Phone support and they told me to do an update which didn’t work and actually made it worse. Then my insurance was due up and they said they no longer do the protect insurance so all my equipment will stop working. Not that much of it worked to begin with, but it’s still annoying. I wouldn’t have wasted money on it for the past year and would have gone with another provider had I known the issues there would be. Now have to buy a new video doorbell and have gone with a different provider for the insurance. Very disappointing.
Rang sky protect on the 3/1/26 as my sky glass tv hdmi port was broken. 5/1/26 - they delivered a replacement tv. The delivery drivers didnt have the equipment to take my tv stand off. So they opened the new box to find a broken tv. I refused delivery as thats my right to.The same day i logged a complaint with sky protect and order another tv.The 1st call handler didnt have a clue 2nd still no clue. 3rd told me i needed to take the tv off its stand and have it boxed up with 2 people to help me. None of which i was told when i ordered the replacement plus sky take the box when they deliver a glass tv as they set it up so i dont even have a box. 4th call handler wouldnt listen. 5th call handler said sky have to have the undelivered tv in their hands before i get a new 1 wait for a call back.6/1/26 no call back so i called to see if theyd received the tv. No they hadnt. 7/1/26 i ring to order a new tv surley theyd got it by now no they hadnt theres an issue with IT they need to mark it as recieved well see if we can waiver it. If youve not signed or taken delivery we then have it. But we suggest you complain..Ring complains phone number to be cut off. Send facebook a msg on there explaining the issue. 9pm i.get a phone call back sorry well sorted it out and ring you back tomorrow. 8/1/26 No phone call back9/1/26 really sorry well order you a new tv for tomorrow and well compansate you ok10/1/26- wait in all day no tv Email received at 4pm we cant deliver the tv. Email us back. Email them back its out of stock. Ring up the complaints team.oh its down to the weather which was fine at both the depo (my friends live nearby and hes a bus driver) and where i live. Well ring you tomorrow. I threaten to cancel my sky account. 11/1/26Phone call ill try and get you 1 for tomorrow. Trouble getting through to sky protect. Ill ring you back. Rings back i cant get you 1 for tomorrow theres a problem with it and its been marked as not received the undelivered tv so we cant order a new 1 so i dont know when this will get sorted. I explained ive had 3 different stories. I just want a tv and to speak to someone higher up so i can explain the context of the problem and why im so fustrated annoyed and disapointed. I feel like cancelling because its not worth the stress. Later on in evening i get an email we are cancelling your sky tv this will effect your credit rating and youll still be charged. Not once did i cancel i expressed my fustration that is all. None of team seem to know what theyre doing. And its still not resolved. I write the review to warn other customers off the lack of empathy compassion snd realisation of how stressful it has been dont bother ordering sky protect. Id of been better off with my house insurance covering it.
We had a problem with our Sky satellite dish and I called Sky Protect. They arranged an engineer within 48 hours, so promised me a refund of one week's premium. So far, so good. When the engineer arrived, they said that the insurance was unnecessary as Sky owns the Sky Q box, and therefore dealing with Sky Q problems comes as part of your monthly Sky subscription. Also confirmed by engineers who came next day. The only benefit of the insurance is if you add other devices to the cover, but these are probably covered by your household insurance anyway. I feel cheated that I was sold something that I did not need. I have written to seek compensation.
I've just had a letter from Sky Protect to say that my complaint about replacement laptop has not been upheld. They are not willing to replace my laptop with a similar quality.Read the small print carefully. Basically they can offer you what they want and you have no recourse. You would probably be better saving what you'd pay in fees and put towards a repair/replacement fund.
I am not sure whether a lot of people know this but when you are paying for Sky protect you need to ask them what it covers, and why are you paying it when you don't own non of the equipmet, they will try to justify it by saying you can add upto X amount of other electronic pieces of equipment it's a con. So Sky protect covers you for Sky boxes (that you don't own)Remote controls ( Are cheap enough to buy)Wireless router (that you don't own)And your sky dish, lets be honest about that. They don't give a monkeys about that piece of equipment, because if you cancel Sky all together do they come back and take the Sky dish (It's a waste of there time to call) it is not worth there time to call back and take the dish and they can't expect you to climb up a ladder and box it up. Because how are you meant to box it up and then able to take it to the post office or to have Royal mail collect it from your home, I will be honset with you Sky why do you have so bad of ratings because you don't give a monkies
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