We had a problem with our Sky satellite dish and I called Sky Protect. They arranged an engineer within 48 hours, so promised me a refund of one week's premium. So far, so good. When the engineer arrived, they said that the insurance was unnecessary as Sky owns the Sky Q box, and therefore dealing with Sky Q problems comes as part of your monthly Sky subscription. Also confirmed by engineers who came next day. The only benefit of the insurance is if you add other devices to the cover, but these are probably covered by your household insurance anyway. I feel cheated that I was sold something that I did not need. I have written to seek compensation.
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