I have been a Sky customer for over 20 years, and have had my Sky Protect policy for over a decade. I called them up over a week ago to inform them that one of my additional items (a TV) included on the policy had broken down. After waiting patiently up until today, I decided enough was enough, as I hadn't heard from them. I spoke with an agent who then put me through to another department. I was then informed they were going to send me an email with some details on the TVs that are currently available. Again, I waited for a while, and no email.I called them back with the prospect of cancelling the policy. I was then told the details they are holding on my file are incorrect i.e. phone no. and email address. I believe that to be utter rubbish, as I have recently spoken with them and have given them my up-to-date details. They then responded by reading out my old email address, and promised me a new TV. I was buttered up and told what a "great" customer I am.I stuck to my guns and cancelled the policy with plans of purchasing a new TV. I feel I have not been treated well and fairly. I am not allowing them to mess me around.My advice is to well and truly avoid them. It seems as this is nothing but an elaborate SCAM.Not happy at all! Another thing, if it was possible to rate them with zero stars, believe me I would.
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