I have had sky for approx 26 years, Sky protect rang me 2 weeks ago to tell me I had to add another item or my insurance would be cancelled. That's when the trouble started. Firstly they did not take the payment, then I was told the payment date had been changed without my knowledge, then they took the payment from the wrong account, I was then told my account had been locked and they could not change the payment date. 8 phone calls later still no change, transferred to complaints dept who hung up on me without giving me a chance to tell them the problem. The second time in the line of 8 calls I had such an ignorant man who shouted me down all the time. They have now taken a payment on the wrong date, and a week later they tried to take another one. I have been trying to sort this out since 15th March - 28th March. I have had enough and I have cancelled this insurance. 1 star is too good for them, they deserve none.
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