I have only had the protect a month. I had other people/friends to help but they unfortunately could not get the door bell pairing to work In the meantime I tried to contacted them via phone which was very frustrating lost count how many times when I did get through to a human most off them was unapproachable, they were very rude and kept passing me to someone else and then put the phone down on me, quite a lot, and e mails. they did send an engineer, but he has not even had any training on the protect engineer he did say the doorbell was faulty the engineer was a very polite, helpful. the engineer tried ringing sky, but sky put the phone on the engineer as well. the saga continues
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