They don’t even deserve a single star for their impatient and unhelpful customer support. Instead of providing a proper resolution, they lack the internal communication necessary to handle claims efficiently. They seem to have excessive authority in deciding whether a customer is genuine or abusive, yet they fail to justify how supportive they really are—because in my experience, they aren’t.I lost my device on February 27th and reported it immediately. They blocked the lost device and approved my claim, but the representative never confirmed whether I had received an approval email. Clearly, they lack attention to detail, and their management doesn’t seem to monitor their performance—there’s no feedback form after conversations, which speaks volumes.After waiting three working days, I followed up on my claim, only to be told that I hadn't responded to an email requesting proof of purchase/usage. The issue? I never received the email. Upon further questioning, I discovered they had the wrong email address on file—an error on their end, not mine. This mistake led to unnecessary delays and frustration. Once they corrected my email address, I contacted them 7-8 times every 12 hours, only to be told the same thing: "Your case is with the claims team, and we can't do anything except add a note." Now, I have to wait until Monday because the claims team only operates Monday to Friday, 9 AM to 5 PM.It’s frustrating that they have the power to judge customers but lack an efficient internal communication system. As a customer, I chose Sky Protect for device insurance, expecting seamless service—not excuses about which team handles what or how long things take. Did they ever explain their internal processes over the past 12-14 months? No. I trusted them blindly, and now I regret it. Why does Sky Protect ignore the fundamental principle of teamwork in their offices?
Claim your business profile now and gain access to all features and respond to customer reviews.
