skyscanner.net

To the Skyscanner Team, I have checked the email and thank you for your response. However, I must ma

To the Skyscanner Team,
I have checked the email and thank you for your response. However, I must make it clear that the core of my complaint is not simply about the refund amount, but about Kiwi.com’s illegal and deceptive business practices.
1. Deprivation of Consumer Choice through Deception:
Kiwi.com intentionally concealed the fact that the refund amount was nearly zero until the final cancellation button was pressed. By inducing me to an unfavorable "Paid Cancellation Service" under the guise of security, they stripped me of my right to make an informed decision—whether to keep the ticket or wait for a schedule change.
2. Unauthorized Use of Personal Information:
Kiwi.com made the booking by creating virtual email addresses and credit cards without my consent, and used a multi-layered distribution network to hide transaction details. This is a serious violation of the Personal Information Protection Act.
3. Fraudulent Refund Processing and Deception:
I have secured evidence that the airline and the ticketing agent successfully completed the refund on November 25th. Nonetheless, Kiwi.com provided false information, claiming that November 24th was the cancellation date. Even until January 15th, they shamelessly acted as if they had not received any information from the airline. It was only on January 19th, when their situation became unfavorable, that they offered a very small "minimum refund." These continuous lies and the intentional concealment of funds already returned by the airline constitute clear grounds for contract cancellation. The minimal amount offered on January 19th does not repair the damages that occurred.
4. Responsibility of Skyscanner:
As Skyscanner has been notified of these illegalities currently under investigation by national authorities, continuing to promote Kiwi.com’s services constitutes aiding and abetting an illegal entity. I demand that Skyscanner take responsibility for the fraudulent acts committed by your partner.
I look forward to your sincere response.

Date of experience: Feb 09, 2026