I trusted Skyscanner and booked through Kiwi.com, which is linked on your platform. I requested a cancellation immediately after booking, but I have not received any refund and have been stuck in a frustrating dispute with their customer service for over a month.
It is unacceptable that a company you partner with behaves this way. Skyscanner should take real responsibility and ensure that the sites it links to provide fair and reliable service. Ignoring this damages trust in both Kiwi.com and your platform.
Please take this seriously—your users deserve better.
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