I had an incredibly difficult refund dispute with a partner travel agency (Mytrip) regarding an involuntary flight cancellation by EgyptAir. After weeks of getting nowhere on my own, I reached out to Skyscanner for help.
I was fortunate enough to be assisted by Lisette from the support team. She was professional, proactive, and truly went above and beyond. Lisette didn't just provide generic advice; she actively investigated the communication gaps between the agent and the airline and applied the necessary pressure to resolve the issue.
Thanks to Lisette’s persistent mediation, my long-delayed refund was finally processed. This experience proved to me that Skyscanner takes its brand reputation seriously and genuinely protects its customers when partner agencies fail to deliver.
I highly recommend Skyscanner not just for their search engine, but for their outstanding customer support. Special thanks to Lisette for her exceptional help!
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