In my first transaction in Dubai with ENBD--- WORST EXPERIENCE EVER, I made an international transfer and was charged a 40% fee. During the transaction, it mentioned 0 fees and right after the transaction, I was charged 40% for it. When I reached the bank firstly, they wouldn't entertain it on call you can only chat and the answer was 'ENBD didn't charge instead the corresponding middle bank charged' which I had not been informed about before. DBS ( the receiving bank ) was super cooperative in giving me calling me from Singapore to Dubai to clarify their part. DBS is truly the most cooperative bank, unfortunately, can't say the same about ENBD, after persuading and explaining the situation multiple times they said they wouldn't refund it even though I was misled and I should have been asked about the exact charge before the transaction, not be scammy seriously. I have no faith in future transactions or scams I might face, due to this experience. The agents are also clearly assisting multiple people at once and don't care about your troubles, issues, or pain. HOW frustrating this is. I didn't expect this in Dubai.
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