My experience with NBD seems to be a nightmare. Their customer service is terrible and the assistance they provide is hardly helpful. When I reported several fraudulent transactions that amounted in losses of 156 dirhams, their response was just to return 94.83 dirhams and then again deduct 19.99 after six months for no apparent reason. Trying to get answers as to why this deduction occurred was an exercise in futility given the unhelpful customer service staff were unable to provide me with a plausible explanation in which I ended up losing 81.16 dirhams in the end. There's been no relief from the bank despite repeated attempts which have forced me to raise a complaint with the central bank hoping that they may help resolve this matter. My entire experience with NBD has been absolutely disappointing, insufferable and would not recommend them at all!16/12/22 I recently tried to contact customer service, and unfortunately it quickly became an exercise in sheer frustration. After countless minutes on hold while being subjected to the same message over and over again, I was never able to get through to an actual person. While I understand that availability is likely limited due to the pandemic, it's still irritating that such large amounts of time had to be spent trying (unsuccessfully) to get help from a real person.
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