I need someone to reach out to me as I don't have time to be on hold. Initially, we thought the issue was with our connection, but everything has been updated, so it's clearly a problem with the device. It consistently freezes and buffers starting around 6 PM, so I feel like I'm not receiving the service I'm paying for. I've reset the device at least ten times tonight alone, and it temporarily works again. If this isn't resolved, I will have to cancel as it's not functioning as it should.
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