Four months out of warranty and my SkyTrak has basically stopped working. It won’t connect properly, yet I’m still paying for a membership to use a product that doesn’t function.
Support’s response? There’s “nothing they can do.” The connection issue “isn’t something they can fix.” In other words — you’re on your own.
For a unit at this price point, that’s unacceptable.
I’ve owned other simulators and never experienced customer support this poor. I was genuinely excited about this product. Now I’m left with expensive hardware that doesn’t work and a company that takes no responsibility once the warranty window closes.
If you’re considering buying one, understand this: if your unit fails just 1-day outside warranty, don’t expect help. Once they have your money, you’re just another number. Have email evidence to support all the above for anyone who wants to now the truth here.
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The first personal launch monitor of its kind, SkyTrak is a realistic and real-time golf practice and play system. SkyTrak connects wirelessly to your mobile device or computer, then accurately captures and displays launch data and ball flight as soon...