Review Time
Four months out of warranty and my SkyTrak has basically stopped working. It won’t connect properly, yet I’m still paying for a membership to use a product that doesn’t function.
Support’s response? There’s “nothing they can do.” The connection issue “isn’t something they can fix.” In other words — you’re on your own.
For a unit at this price point, that’s unacceptable.
I’ve owned other simulators and never experienced customer support this poor. I was genuinely excited about this product. Now I’m left with expensive hardware that doesn’t work and a company that takes no responsibility once the warranty window closes.
If you’re considering buying one, understand this: if your unit fails just 1-day outside warranty, don’t expect help. Once they have your money, you’re just another number. Have email evidence to support all the above for anyone who wants to now the truth here.
Four months out of warranty and my SkyTrak has basically stopped working. It won’t connect properly, yet I’m still paying for a membership to use a product that doesn’t function.Support’s response? There’s “nothing they can do.” The connection issue “isn’t something they can fix.” In other words — you’re on your own.For a unit at this price point, that’s unacceptable.I’ve owned other simulators and never experienced customer support this poor. I was genuinely excited about this product. Now I’m left with expensive hardware that doesn’t work and a company that takes no responsibility once the warranty window closes.If you’re considering buying one, understand this: if your unit fails just 1-day outside warranty, don’t expect help. Once they have your money, you’re just another number. Have email evidence to support all the above for anyone who wants to now the truth here.
ABSOLUTELY HORRIBLE COMPANY. ordered a 6k+ golf simulator. Once arrived and setup, the Impact screen was the wrong size and would not attach properly. Got a replacement (2 weeks later) and the screen was still too short. Then when I contacted Skytrak, conveniently; no-one was able to talk to me. After I expressed my concern, in no so gentle terms, the VP (Taylor Crawford) emailed me to inform me that they would no longer provide any assistance with my product. And told me to ship it back. Non-Existent Customer ServiceHorrible ProductsOverpriced Garbage
This is my second Skytrak, while I was very pleased and had no issues with the original Skytrak, I made the mistake and upgraded to the Skytrak+, when it works the additional data is very helpful, but the issue is that they seemed to have really skimped on the connectivity issues, the system is constantly dropping connection or not recording hits, to the point where some days it is unusable. I ran both system side by said on the same network and had absolutely no issues with the original, but constant loss of connection with the Skytrak+, so I know it’s not the network, it’s they software, but they refuse to fix it.
In my 40 years, I have not come across a worse company than Skytrak. The device itself and the golf game my husband bought it for are OK, but trying to set it up, manage the software, and deal with glitches is an absolute nightmare. Unless you are computer science major or a 13 year old computer nerd, keeping skytrak running is impossible. The amount of hours I have spent redownloading the program and interface is maddening and depressing. Scouring the internet for answers has shown me I am one of MANY having the same problem and that there ARE no answers except bandaid fixes that dont work the next time it happens. I firmly believe that someday soon the most-searched-for term on Google is going to be "Why is my Skytrak not working?". Not to mention the amount of money spent every year on the annual membership($200) needed to simply keep using the machine and game that we already paid a ridiculous amount for. This is an outright crime. The websites are not useful or helpful. Don't waste your time or money. Please, I beg you.
DO NOT WASTE YOUR MONEY the device is complete and utter trash. After 7 reinstalls of the software, I can play more than 7 holes without a complete freeze. Want to spend more time fixing it than play with with it? Buy the skytrak plus today. Support are extremely unhelpful and not willing to help. So checky and condescending. I would give this device a 0.0001/ 10 Unbelievable how rubbish it is
Dreadful. This machine is as finicky and inconsistent as it gets. 15 drives in a row don’t read but if your shoelace flashes across the laser it’ll read a 90 yard shot. It has a tendency to to just seem to go to sleep and has to restarted regularly. The additional cost of the software in order to actually play courses is substantial. Without the additional software it’s basically a driving range and not much more. The putting is absolutely atrocious. Completely unsatisfactory as far as I’m concerned. I purchased this through Topshelfgolf.com and they have been absolutely no help whatsoever. When I asked for a link so I could post a review they disconnected the chat completely. Buyer beware and I would recommend doing more research before buying through a third party.
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The first personal launch monitor of its kind, SkyTrak is a realistic and real-time golf practice and play system. SkyTrak connects wirelessly to your mobile device or computer, then accurately captures and displays launch data and ball flight as soon...
