As a long-time customer, I've witnessed a decline in customer service quality. Loyalty seems to mean nothing here. Each time I sought a deal available to new customers, I was told I'd need to cancel and negotiate for a fair price. The staff is often disrespectful, making you feel more like a nuisance than a valued patron. This experience is disheartening, and it's clear they don't prioritize retaining loyal customers. I'm done and will be switching to a different provider. I cannot recommend them to anyone seeking good service.
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