Utterly ineffective. They failed to manage my connection during my move, despite my informing them twice and their confirmation of the correct date in their system. I ended up without internet for an entire week because the transfer was never completed. The network provider later stated that no transfer request had been submitted by the service provider. Yet, I was still charged for a full month. Things went wrong again when I canceled the contract. They sent the return bags to the wrong address and then imposed a penalty for not returning the equipment — without notifying me that anything had been sent. When I contacted them to resolve this, they finally sent the return bags to the right address. I returned the equipment right away. Now, they claim they never received it, even though I have the tracking information (which I’m glad I kept, anticipating this issue). Now they are insisting that I should deal with a third-party debt collection agency they hired to recover money from me. Completely ineffective, dishonest, and stressful to engage with.
Avoid this service at all costs!
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