Review Time
Utterly ineffective. They failed to manage my connection during my move, despite my informing them twice and their confirmation of the correct date in their system. I ended up without internet for an entire week because the transfer was never completed. The network provider later stated that no transfer request had been submitted by the service provider. Yet, I was still charged for a full month. Things went wrong again when I canceled the contract. They sent the return bags to the wrong address and then imposed a penalty for not returning the equipment — without notifying me that anything had been sent. When I contacted them to resolve this, they finally sent the return bags to the right address. I returned the equipment right away. Now, they claim they never received it, even though I have the tracking information (which I’m glad I kept, anticipating this issue). Now they are insisting that I should deal with a third-party debt collection agency they hired to recover money from me. Completely ineffective, dishonest, and stressful to engage with.
Avoid this service at all costs!
The service has been utterly incompetent. They mishandled my connection during my move despite confirming the correct date multiple times. I was left without internet for an entire week because no transfer request was submitted. They charged me for the full month anyway. When I canceled my contract, they sent return bags to the wrong address and penalized me for not returning the equipment, without informing me they had sent anything. After a long call to rectify this, they finally sent the return bags to the right address, and I returned the equipment immediately. Now they claim they never received it, despite my tracking details. They are now telling me to deal with a third-party debt collection agency. This has been a frustrating and dishonest experience. I would advise against signing up with this service.
After being customers for 18 years, it's hard to understand why we stayed. We face high monthly bills and ongoing issues with the equipment. Attempts to resolve the issues result in long emails filled with unhelpful instructions. Even after canceling, they keep promising to send a return bag for the old equipment, but all we receive are empty promises. It's frustrating and nearly impossible to dispose of the equipment without a vehicle.
Having been with this service for over 25 years and spending a significant amount, I’ve never received any discounts or perks. They never inform us about new equipment options. We've held onto outdated equipment for years without any upgrades or offers. While I appreciate the channels available, they really need to offer better incentives for long-term customers.
I called multiple times to set up my installation, but customer service was unhelpful, with strong accents making communication difficult. After finally getting things sorted, the technician arrived unprepared and left without completing the setup. I then had to argue with customer service to schedule another technician, who didn't communicate properly and was rude. The lack of priority for new customers is disappointing, and I've been stuck on hold for a long time.
Having been a customer for over 10 years, the service here is disappointing compared to what was available previously. The basic service is overpriced, and good channels require additional fees. We've faced ongoing service interruptions, and appointments to fix these issues have been mishandled. I’ve waited at home for appointments that were rescheduled without any notice. Their customer service is poor, and I’m considering canceling.
I accepted a package deal, but they failed to activate my account. The technician arrived unexpectedly and left without completing the setup. Customer service was unhelpful and lacked the experience to resolve my issues. Overall, it's not worth the hassle.
I needed a replacement box and remote, but they sent it to the wrong address multiple times. Despite spending hours explaining the situation, they insisted I had received the items, even though the addresses didn’t match. This has been a frustrating experience with terrible customer service.
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