Scam!!! Avoid at all costs!! You'll see this company isn't on reputable websites like SkyScanner because they will lie to you to make a payment and then try charge you £50, £100 or £150 cancellation fee.In my case, I found the deal through the DealChecker website and it included 1pc baggage. I called the customer service number and confirmed that a 23kg hold baggage allowance is included with a 7kg hand luggage allowance he said yes. Then just before I pressed pay I called again and the agent said 'Madam I told you already it is included make the payment and you'll get the confirmation' this was a man named Sedi.Once I made the payment, I realised the 23kg wasn't included and I called the number back. Sedi said okay I am emailing my supplier and adding the 23kg. This was a big red flag.Then I straight away read the terms and conditions and realised I can cancel the booking because the tickets were not issued.I called back Sedi became rude and said no cancellations are allowed.So I cut the line called up my credit card company they said call them one more time to cancel the booking otherwise they will start an investigation.I called back and spoke to Sedi he argued for a bit and said I'll cancel it but will take a £50 fee. I said nope, you'll mis-sold me a flight and I am not paying for your mistake.He then said take it or leave it. I said okay let the bank investigate you and your business dealings. Then he said okay call me back after 15 minutes let me speak to my boss.Then he disappeared for the day and couldn't get through to him.Then the next day I called back and he said you'll get your full refund but youll have to wait 4 to 6 weeks and you will get an email confirming this at 5pm. Nothing happened no confirmation nothing.Then on monday I saw my bank removed the pending transaction and when I called my bank they said the pending transaction had been cancelled so no money left my account.Absolute scammers and luckily I read the t&cs and noted that you are entitled to cancel the order as long as the tickets have not been issued. I feel sorry for the people that paid the cancellation fee I guess that's how they make their money!
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