slack.com

3.7
3.7 Based on 140 reviews

...

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Michele Busby
$1000 user mistake

Deceptive UI, charged $1000 for a user error which they refuse to refund.I was using Slack as a free user on a group organized by a company I do not work for. I wanted to see an old message so I upgraded. The fee on the screen said $7 per user. I am the only user I have control over, so I was expecting a $7 charge.Nope. I upgraded the entire group of 60 people. I got charged $500 a month twice before I noticed the charges. That's on me, but I was expecting a $7 bill.I am not an administrator of the group and don't work of the company. I cannot think of any legitimate use case where a user who CANNOT CONTROL who is in the group would want to pay for it. Slack refuses to reverse the charges because the other company used the platform. I hadn't even logged in.

1
Date of experience: Jan 26, 2026

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