slack.com

3.7
3.7 Based on 140 reviews

...

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Nikos Aivatzidis
No support with log in problems

I changed laptop and tried to log in to my Slack account in the new one.I needed about 4-5 days to be able to log in.AI support: below zero. E-mail support, delayed, with no specific and organized suggestions.The problem was that after using my email, password, code that they sent to my email, the code via the authenticator sent to my phone was never coming.I thought that it was the Google Authenticator (they did not feel the need to let you know that it will be 'there'), but it wasn't. Accidentaly, after about 20 attempts, I received one code via SMS and it worked.This is not a big and organized company's way to deal with customer service.

1
Date of experience: Nov 24, 2025

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