I ordered a slantboard from the company and it was delayed a couple of times. So I decided to cancel the item, especially as there had been no scheduled delivery and the company said their bulk order from China was still going through customs. Easy then- cancel my order even before item was sent out. I also decided to check out the company on here. Oh dear. You can read the reviews yourself. Funny how quite a few positive reviews say exactly the same thing, word for word.... Anyway, I cancelled order, Slantboard said accounts would deal with my refund within 14 days. About a week later, I get notification from the delivery company saying they were about to receive my item. I email Slantboard again telling them to not send the item, it's been cancelled and provided them email evidence. They send it anyway. No refund. I tell them they need to collect item as the delivery was their mistake and I'm still entitled to my refund within the specified 14 days from my cancellation. Nothing. I get Paypal involved but Slantboard sending out the item has made the issue complicated because it looks like I've got what I ordered (which obviously isn't the case- I'm having to deal with their incompetence). I have never had such terrible customer service ever- yes, they reply to my emails but it's all just lip service, they don't actually do anything. I'm sure when they read this they'll reply with something that tries to make out they did everything right and they're a great company. This case has been going on since December 9th 2024. Shame on you, Slantboard, you'll never do well trading like this. Have some integrity. EDIT- Just seen the reply and what a surprise, they did nothing wrong! I think 9 days for you to cancel a label was more than enough. Also, in your emails you admitted the board was sent out by mistake (not that it had already been processed) and that you were willing to come and collect it. I'm still entitled to my refund within 14 days of cancellation, not when you get it back. If only you spent more time on trying to be a decent company and less time on excuses then you'd get better reviews.
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