Review Time
I ordered a treadmill and didn't receive any updates for three weeks. After reaching out, I learned it was a pre-order and would take four weeks for shipment. In total, it took over seven weeks, during which I wanted to cancel my order, but the terms stated I couldn't cancel a pre-order. I was told I could refuse delivery, but that would only result in store credit, not a refund. Their customer service is frustratingly slow, taking days to respond without clear timeframes. When the treadmill finally arrived, the pressure control attachment was broken. I sent evidence and was promised a replacement on 21/10/25, but as of 11/12/25, I still haven't received it. This company is a joke, and the treadmill is a poor investment. I strongly advise against using their service!
I ordered a Reverse Treadmill and didn't receive any updates for three weeks. After emailing to inquire about the delay, it took several days to get a response, only to be informed it was a pre-order and would take another four weeks. Ultimately, it took over seven weeks, and I wanted to cancel my order, but their terms stated that pre-orders couldn't be canceled. I expressed my frustration and mentioned I'd refuse the delivery, but was told I'd only receive store credit, not a refund. Their customer service is extremely slow, taking days to respond without providing any clear timelines. When the treadmill finally arrived, the pressure control attachment was broken upon unboxing. I submitted evidence and was told a replacement would be sent, but after significant delays, I still haven't received it. This company is a joke, and the treadmill is a complete waste of money. Stay away!
I ordered a slant board and paid for next day delivery, but after several days with no delivery, I emailed them. They informed me it was a pre-order item, which wasn't mentioned on their website. They acknowledged this oversight but took two weeks to deliver the board, which turned out to be of very poor quality. I strongly advise against ordering from this company.
I ordered a reverse treadmill on September 25 and received a DHL tracking number, but a month later, the order still hadn't arrived. The company is unresponsive to my inquiries about the status or a potential refund. I've had to dispute the charges with my bank, and I see I'm not alone in facing this issue based on numerous negative reviews.
There was no indication my order was a pre-order; it simply stated shipping would take 3-5 days. After a week of no updates, I contacted them and was told I'd have to wait a month for restocking. When I requested a refund, they refused, citing their terms. Avoid this company!
Avoid this company! I received a defective sled board with missing bolts, rendering it unusable. By the time they replied to my email, I'd already sourced a replacement from another company due to urgency. They claimed they don't accept returns for defective items but would make an exception this time. If I wanted a refund, I'd have to return the item at my own expense. Their customer service is terrible, and the reviews indicate a pattern of dissatisfaction among customers. There are many reputable companies out there; don't gamble with this one.
I preordered a reverse treadmill in March 2025 and waited three months for delivery. When I attempted to cancel my order in April, they denied my request due to their policy on preorders. After several tracking issues, the treadmill finally arrived, but the resistance mechanism was missing, and the overall quality was disappointing. I've encountered better products for less elsewhere. Their customer service is slow and unhelpful. I received only part of the missing piece after requesting the complete mechanism, and they charged me customs fees again despite my clear request not to. I'm extremely frustrated.
I received a damaged reverse treadmill with missing parts and scratches. Initially, customer service denied any issues despite photographic evidence. After escalating the matter, they offered a 10% discount on a future purchase. I will not be buying anything else from them. This company is not worth the trouble.
I ignored the negative reviews, thinking I’d be fine. After placing my order, I wanted to cancel due to delays, and that’s when the real problems began. Their customer service is unresponsive and full of excuses, continuously delaying my refund. After weeks of frustration, I set a deadline, but they went silent. I've had to escalate the matter to my payment provider. My advice is to steer clear of this company.
I'm currently trying to claim a refund through my bank after canceling a pre-order. I've been misled multiple times, being told that the refund was issued. While I can't speak to the product quality, my experience with customer service has been extremely poor, and it's still ongoing nearly four weeks later.
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