I purchased Golf Clubs from the Slazenger website, they were promptly delivered however from Sports Direct with 50% off labels on each club.I contacted customer services to complain about this but they were not interested. I then asked for copy of complaints procedure, turns out they do have one (is this not a legal requirement?)Anyway I asked if I could return items as it was cheaper to buy straight from sports direct (Slazenger/sports direct/frasers are all affiliated), they have made it almost impossible to do this, informing me I must pay cost to return! That would mean £4.99 to have delivered & possibly over £20 to return which in the long run would be silly I feel.I am only writing this because they have no scruples, do not care once you have purchased an item, have no complaints procedure & basically rip customers off!DO NOT BUY from any of the affiliated stores online, you pay for delivery & if the item does not suit, no longer required or any other reason apart from damaged items then you are responsible for return postage!Customer services are a waste of time & the most unhelpful I have come across so far.I would never recommend this company or affiliated one
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Slazenger is an English sporting goods manufacturer which concentrates on racket sports including tennis, golf, cricket and hockey.
