One of the worst purchasing experiences I’ve ever had.I paid $700 for bedding from Sleep by Santi and waited weeks and weeks and weeks for it to arrive. During that time, I emailed multiple times asking why it was taking so long. Their responses were always the same: “We’re really backed up, sorry, but it will be worth the wait.” Spoiler: it wasn’t.First red flag? Their tiny 14-day return window. Who does that for bedding? Most reputable companies give 30 days (minimum) or even 100 nights to actually test sleep comfort. I was so worried it wouldn’t arrive before we left for a trip—and sure enough, it showed up while we were gone. That means by the time I could open it, the return window had already closed.When I finally tried it, the quality felt nice at first touch, but after one night we were absolutely miserable. The bedding traps so much heat we had two of the worst nights of sleep we’ve ever had. Our sleep scores plummeted. It’s literally unusable.I reached out asking to exchange it for their “cooling” collection—figuring I’d at least give them another chance—but nope. “Policy.” They wouldn’t budge, wouldn’t help, and left me completely stuck.So now I’m out $700 on something I can’t use, something I had to save up and make payments on as a gift to my boyfriend. Instead of feeling like a luxury purchase, it feels like I got scammed. After writing this review they offered me 40% refund. Still not good enough. Bottom line: Bad policies, bad service, and a product that doesn’t deliver. Don’t waste your money like I did.
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Our mission at SLEEP, By SĀNTI has always been to surprise and delight you with unexpected, distinctive finds for your bed and home. We source and craft all of our products with care, ensuring that any treasure you find at SLEEP, By SĀNTI is unique, just like you. Explore our bedding shop to find styles and fits perfect for your bedroom.
