What was supposed to be an exceptional experience has become quite a nightmare. We are currently on the train, traveling from one city to another. We booked a private cabin to have access to a toilet and shower, which required an additional payment. This morning, when I tried to use the toilet, the flush was not operational. When I asked a crew member, they informed us that the water supply was out. We cannot shower or use the toilet! Now, we are stuck in a cabin with a toilet that cannot be flushed and no option for a shower. It's perplexing why such expensive accommodations are offered without ensuring basic amenities like water. £500 is a significant amount. The crew suggested we use the shared toilet, which feels unfair. If you pay for a service, you should receive what you are entitled to. There is a reason people opt for these private options.
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Caledonian Sleepers are overnight train services running between Scotland and London.
