Now, they're saying they will only provide store credit for the original amount, no pillows included, and I have to pay $124 just to get that store credit. Their comfort exchange is completely false! Is this what gives mattress stores a bad reputation? So far, this has been the worst mattress buying experience ever! They're trying to change the agreed deal after payment. Beware of this place! I would have been better off shopping anywhere else! Dishonest practices are happening here! Update: Their response is just a generic one to make them look good in reviews. I emailed them AGAIN, and received no response. I definitely should have chosen another place for my mattress. Complete nightmare.
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