I cannot recommend this company or this location. I spent over two hours in the store selecting a new mattress, which I was excited about. I spent over $3,000 and was promised a 'white glove delivery service.' I purchased an adjustable base that was on sale and was told it would incur an extra delivery charge. Delivery was only available Tuesday-Thursday, which didn't work for me. The salesperson said I could pick up the base myself for a Friday or Saturday delivery. Would they still set it up for me? Yes, I was assured. I was not informed that the delivery team would refuse to help move my old mattress or set up the new one. My father went to pick up the base, and when the delivery team came, they were rude, refused to help, and left my new mattress leaning against the wall, blocking access to my closet and restroom. I drove to the store, but it was locked. I called another location and finally got help, but they couldn't send a crew until the next day. I am now worried about the mattress being stored improperly. Overall, the delivery team was terrible and clearly did not care about customer service! Very disappointing.
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