If I could leave no stars, I would! I purchased a mattress protector for over $200, not realizing my husband had bought one too. I wanted to return it immediately after getting it, but the store staff wouldn't accept it and directed me to contact online support, who were rude and unhelpful. It's no wonder this store has such poor ratings; their return policy is pathetic. If the package is unopened, there’s no reason for them not to accept it back. It shows that their sales are poor, and that's why they refuse returns. If they were reputable, they would accept returns. My advice to anyone is to avoid this store and go to a reliable one that stands by their products. You’ll get nowhere if you have a problem here.
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