I was signed up to Sleepstation via the NHS and all I've experienced is extremely dangerous, one size fits all advice written by AI chat bots.
Going into it, I was optimistic as I thought I would actually get some kind of sleep therapy talking to a real person, but that's not what I got.
You fill in a questionnaire which effectively AI generates a completely non-tailored sleep deprivation plan similar to the one they give everyone.
It insists that I'm not allowed to go to bed until 1:15am which I tried to explain several times that is physically impossible given that I am constantly tired and fatigued. All I get back is an AI generated response saying that I have to try because basically not sleeping for long is how to get better at sleeping.
I have explained that trying to force myself to stay up that late and deprive myself of even trying to sleep I feel is dangerous and the thought of it is stressing me out and making my mental health and sleep even worse, but still I get a generic AI generated response repeating the same thing.
When I asked for their complaints process, the bot suddenly stopped replying.
I really would not recommend anyone use Sleepstation as I believe it's an incredibly dangerous and harmful program, if not for the generic advice but for the fact that you're expected to take said advice from an AI chat bot that can't listen or tailor responses to you.
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Sleepstation is a clinically validated sleep improvement programme that can help you sleep better after just four sessions. Designed by experts and backed by science, our online sleep service is proven to combat even the most severe insomnia.
