My husband purchased a day pass for $4.99, clearly informed that it would expire in 24 hours. After enjoying the game, he was shocked to find a charge of around $50 a few days later. When he reached out to the support team, they claimed he had chosen a monthly subscription, which he did not. They refused to issue a refund. This feels misleading and dishonest. It seems to be a recurring problem. Overall, the service is frustrating, and the company appears to be taking advantage of customers.
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