sling.com

Disappointing Experience with the Service

I tried the service for a week under a promotional rate of $24.99 a month but decided to cancel due to infrequent use. When I attempted to cancel, I was offered a discounted rate of $18.40 each month through the app. However, I encountered a technical error stating "experiencing technical issues" when trying to switch to this plan. I chatted with a representative who immediately requested my credit card and address information without explaining why it was necessary. They then claimed they couldn't change my plan due to "partner billing issues," which seemed questionable. I created a new account to try to set up the $18.40 plan as a new customer, but customer service was unable to assist with that as well. I received a pasted message stating the "everyday select plan is $19.85" but also included the regular price of $24.95 without clarifying why there were two prices. When I inquired about which price I would be paying, the representative did not address my question and kept pushing the ambiguous "Do you agree?" after repeating the service agreement. Feeling frustrated, I expressed that I believed this was a bait and switch tactic. The representative then delayed their responses, seemingly waiting to see if I would accept the unclear pricing. After I pointed out the discrepancies, they abruptly disconnected the chat, leaving me feeling like my time was wasted. The discounted plan was never clearly presented, and the conflicting statements regarding the pricing were frustrating. It seemed like the service was designed to avoid direct answers, relying on pasted messages that lacked clarity. I have screenshots documenting the discrepancies and the representative's refusal to clarify the situation.

Date of experience: Jan 23, 2026