Low quality silk, advertised as high quality, falls apart and customer service ghosts you. I bought 3 pillowcases from Slip when they were on sale and I’ve used 2. One had an obvious defect straight out of the box so I contacted customer service. Took a few days but they responded and after some photos they eventually sent a replacement. I still need to send the defective one back which I haven’t gotten around to doing yet but while this was going on I was looking at my other pillowcase which has loose threads, the same defects the other one had (nicks or missed threads) and was pilling all over. Given I hand washed the pillowcase and am experienced at caring for silk I was shocked. I emailed the company with pictures and haven’t received a reply a week later, ghosted. Kmart sells the same quality pillowcase as Slip for $30. If you want a high quality 30-momme silk pillowcase go to Ecosa and pay $90 (they often have sales) or SilkSilky and pay $110 (not $115 which is Slip’s price) with the option of zip or envelope and choose your pillow size ie. standard, single, queen, king, square, euro and have your high quality silk last years like it were brand new. Edit: Slip responded and sent another replacement. I’ve opened the other Fairy Floss replacement and surprise, defects. While their customer service has sent replacements and did respond after a week, I stand by their products being terrible! I believe their customer service really does try to look after their customers but their products are letting them down.
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