I bought a duplex in 2005, I got two identical loans at the same interest rate and I pay them at the same time on bill pay. I called to get the pay off on these loans and found that I have a $9000.00 dollar difference in payoff balances. I have called many time and sent two certified letters trying to find out why, The only thing that has been said is "that's a good question" I have no idea how to get this resolved? I got a payment history for the two loans and found that one looks fine the other has thing like unapplied payment (they hold my payment until its late getting late fee's and more interest. This is the loan that has the added $9000.00 on the payoff. now my question is, is this a common practice and how many people are getting Ripped off and don't know it?
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Specialized Loan Servicing (SLS) is a mortgage loan servicer. At SLS, customers are our number one priority, so we provide many resources to help them manage their loans. Visit www.sls.net to learn more.
