I had a disappointing experience with customer service. Using a gift voucher, I booked at a local venue for 5pm on New Year’s Day. Despite confirming on their website, the restaurant was closed when we arrived. We tried another location but were turned away for not booking through them. When I called customer service, the representative was indifferent. This was supposed to be a special occasion, but we ended up settling for a mediocre meal elsewhere. I can’t comment on the food since I didn’t get to try it, but the lack of care from the staff leads me to rate them poorly.
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Slug and Lettuce is a chain of bars that operate in the United Kingdom, with a large number located in London and South East England.
