Review Time
Terrible service. Booked for a friends birthday and had to leave early due to a very intoxicated individual (who appeared to be a member of staff) who came and sat with us uninvited then became abusive towards us. This happened 2 weeks ago and i've contacted customer services numerous times but unfortunately no member of staff from nottingham cornerhouse branch has acknowledged my concerns for the individual involved or given me a refund. There is no excuse for no response and it appears that safety of customers isn't a high priority to the staff here. Please bear this in mind if you decide to come here, which I won't ever again.
Had a 2pm booking for afternoon tea at the slug and lettuce at 2 dean park crescent Bournemouth using a birthday voucher given as a gift to my wife. Arrived on time to be told they had no booking, but nevertheless was shown to a sticky dirty table, but we didn't make a fuss. Had to wait 50 minutes for our "sandwich, roll and cakes" to appear. The sandwich and rolls were stone cold as if the contents had not been fully defrosted, or straight out of the fridge. The lad serving us was very apologetic and said he would call the manager over, this is where things went from bad to worse. The manager, or general manager as she described herself was a scruffy looking extremely defensive, rude and unapologetic woman saying that "you don't walk into a restaurant and expect to get food straight away, everything is cooked fresh", I pointed out that these were sandwiches, the contents were cold and not freshly cooked (still felt semi frozen) and took 50 minutes to arrive! She told me that she would have new sandwiches prepared, but that would take another 50 minutes, I said no, we were not prepared to wait that long and god knows what they would do to the food, she then stormed off in a huff, to which I said yeh just walk away when a customer is talking to you. She then came back and said well I'm going to ask you to leave, I said fine, give us back our voucher, to which she said no and that she would put a marker against our booking not to serve us again. Let me tell you something mister owner of the place, how you have this person as a general manager I don't know, she has zero respect for customers and has no idea how to deal with people that are paying for a service and seems to think that her magnificent title of "general manager" entities her to special treatment. You don't have to worry about not being willing to serve us again as we absolutely will not be back. In all the years we have eaten out we have never had such an unpleasant experience. We left having eaten nothing.
I took my wife to a local venue, and while the service from the staff member was commendable, the food was quite unpleasant. We both ordered fish and chips, but the fish was mushy inside the batter, which was terrible. The peas were cold, and while the chips were decent, the batter had a taste of old oil. We won't be returning.
I took my wife to a local venue, and while the service from the staff member was commendable, the food was quite unpleasant. We both ordered fish and chips, but the fish was mushy inside the batter, which was terrible. The peas were cold, and while the chips were decent, the batter had a taste of old oil. We won't be returning.
I had two steak and chips. The steaks were nearly inedible, filled with fat and gristle. The rocket that accompanied one steak looked past its prime, very limp. The service was acceptable but came with a service charge option at the till. Overall, a poor meal experience and I wouldn’t choose to return. Three stars feels generous for the Waterloo branch.
I had a disappointing experience with customer service. Using a gift voucher, I booked at a local venue for 5pm on New Year’s Day. Despite confirming on their website, the restaurant was closed when we arrived. We tried another location but were turned away for not booking through them. When I called customer service, the representative was indifferent. This was supposed to be a special occasion, but we ended up settling for a mediocre meal elsewhere. I can’t comment on the food since I didn’t get to try it, but the lack of care from the staff leads me to rate them poorly.
I had to cancel our reservation over 24 hours in advance due to illness in the family. I discovered they have a no-refund policy on deposits. While I understand the need for a deposit, it seems unfair not to return it with proper notice. This practice discourages timely cancellations, and I won’t be returning given the many other options available.
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Slug and Lettuce is a chain of bars that operate in the United Kingdom, with a large number located in London and South East England.
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