Had a 2pm booking for afternoon tea at the slug and lettuce at 2 dean park crescent Bournemouth using a birthday voucher given as a gift to my wife. Arrived on time to be told they had no booking, but nevertheless was shown to a sticky dirty table, but we didn't make a fuss. Had to wait 50 minutes for our "sandwich, roll and cakes" to appear. The sandwich and rolls were stone cold as if the contents had not been fully defrosted, or straight out of the fridge. The lad serving us was very apologetic and said he would call the manager over, this is where things went from bad to worse. The manager, or general manager as she described herself was a scruffy looking extremely defensive, rude and unapologetic woman saying that "you don't walk into a restaurant and expect to get food straight away, everything is cooked fresh", I pointed out that these were sandwiches, the contents were cold and not freshly cooked (still felt semi frozen) and took 50 minutes to arrive! She told me that she would have new sandwiches prepared, but that would take another 50 minutes, I said no, we were not prepared to wait that long and god knows what they would do to the food, she then stormed off in a huff, to which I said yeh just walk away when a customer is talking to you. She then came back and said well I'm going to ask you to leave, I said fine, give us back our voucher, to which she said no and that she would put a marker against our booking not to serve us again. Let me tell you something mister owner of the place, how you have this person as a general manager I don't know, she has zero respect for customers and has no idea how to deal with people that are paying for a service and seems to think that her magnificent title of "general manager" entities her to special treatment. You don't have to worry about not being willing to serve us again as we absolutely will not be back. In all the years we have eaten out we have never had such an unpleasant experience. We left having eaten nothing.
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Slug and Lettuce is a chain of bars that operate in the United Kingdom, with a large number located in London and South East England.
