I had been a loyal and satisfied customer for a long time, but my recent experience was terrible. They sent me poor-quality hay that was dry, hard, and yellow—definitely below first cut quality. When I complained for a refund, they refused and instead sent a replacement box that was slightly better but still not acceptable; my guinea pigs wouldn't eat it. I paid nearly $60 expecting second cutting quality hay, but now I'm left with this subpar product. It's frustrating to see how the company treats loyal customers, and I'm very disappointed.
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Small Pet Select delivers the freshest hay, as well as food, bedding, snacks, and more for rabbits, guinea pigs, hamsters, and other small animals. We also carry hard-to-find items for dogs and cats!
