Awful experience with customer support! Be cautious, as this is strictly a subscription service and they make it extremely difficult to cancel. I reached out via email well before the cancellation deadline, before the product was even shipped, and was told I was speaking to a robot, despite contacting their support address directly! I also attempted to cancel through their website but couldn't log in after multiple tries. On top of that, my cat refuses to eat the food. This turned out to be a complete waste of time and money!
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Big Pet Food prioritizes profits over cat health and they pack cat food with preservatives and fillers. Smalls believes cats deserve better and uses natural ingredients and added vitamins and minerals in our food. Our recipes are cooked with minimal processing. After cooking, our recipes are then frozen to maximize freshness and shipped off to happy cats across the country.See more
