I’ve been a loyal customer for a while now, when I first made an account I was asked for documents which was no problem as they verified my account and documents within 24 hours. However, I recently won big on their sister site SBK and they have suspended my account, affecting my smarkets and sbk account. They asked for documents to verify my account which I provided instantly, that was a week ago and no update or response to any of my follow up emails.
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Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.