HORRIBLE, HORRIBLE COMPANY!!!!! I had a terrible experience with them at their store in Carpinteria, I went to the store this past Saturday which was during the big Avocado Festival. When I got there the parking lot was empty, no surprise. I decided to go to the porta potties at the edge of the parking lot with my shopping bag in my hand as I know the one in the store is locked and I didn't want to take an employee's time to unlock the door so I could pee. When I left the port potty and walked toward the store I noticed a piece of paper on my windshield. It turns out their "security guard" had put a notice that they were going to tow my car. This was after being parked for about 5 minutes. When I went into the store to complain the woman by the door told me she was the manager. When I explained the situation, she and the cashier right there and the "Service Manager" were all VERY snarky. They accused me of parking there to go to the festival even though I had my shopping bag in my hand!!! They also accused me of being in the lot too long. Really, I know I'm older but taking a couple of minutes to pee isn't unreasonable. When I pointed that out, the "manager" told me that I'm ONLY allowed to park there when I'm actually INSIDE the store. Sooooooo, they expect me to beam from my car directly into the store??? Unfortunately, no one was smart enough to understand that the ONLY acceptable answer would have been " Sir, I apologize for misunderstanding. Please don't worry, I'll go out and explain to the security guard that this was a mistake and make sure your car isn't towed. Now please go and enjoy your shopping in the store." But no, just snarky defensive arguments by their uneducated, untrained minimum wage employees. GREAT job Smart & Final. No wonder you were taken over by a huge Mexican chain.
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