After a delay my designer varifocal transition glasses arrived not from the UAE as expected but from Hong Kong.
Despite them having my full prescription the glasses were incorrect and my distance vision was blurred whereas with my existing glasses it is fine.
I contacted them on the day of receipt for a full refund and after some back and forth emails they agreed to give a refund.
This is where you have to be careful.
They said I had to pay myself to return them which cost me 240 AED (around£50) but then when they issued the credit they deducted a further 90 AED ( around £18) for their own shipping fees.
This is buried away in the small print of their terms and conditions and is very sharp practice. If I just changed my mind it would not have been so much of a problem but when the product is faulty you should get a complete refund.
So basically it has cost me 340 AED or around £70 to receive and return a defective pair of glasses.
Be careful if you use this company or go to a shop where you can refuse to pay if they are incorrect.
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Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
