I ordered 2 handsets before Christmas. One was fine the other was not ‘pristine’ as described. The handset was returned and they confirmed it was with the inspection team on the 6th January.
I have had no update despite numerous messages asking for one. Each time I’m told my case has been escalated and that I will receive an update soon but nothing happens.
The company is still selling the same handset but still haven’t sent my replacement. Original order was confirmed on the 19th December!?! Today is 17th February!!!!
I contacted Citizens Advice and they advised setting a 5 working day deadline which I did. Day 5 is today and still no update.
The customer service is shocking and I will never use this company again strongly advise others to do the same!!
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SmartCellular.co.uk is the quick and easy way to order at ease with just a click of a button.
If you are looking to upgrade your mobile phone, or buy it as a gift for someone, we have the solution.
Our smartphones are sim free avoiding you the hassle of changing your number, and we post it to your destination free of charge.
We offer high quality tech and deliver a great standard of customer service. We are an established business that is unique in sourcing the best smartphones.
We operate online, telephone and mail-order. Smart Cellular have varied ranges of mobile phones, from Apple to Samsung, to the latest accessories.
Smart Cellular commits to provide the right product, right price together with reliable delivery to our customers.
You can rely on us as our experts have taken care of the products, quality check, inspection as well as factory audit.
You can contact us on Facebook, Crisp and can email us as we will be responding to all and any enquirers. You can also call us on 02039358546 as our operators are available and more than happy to help.
Kind regards,
Thank you and Happy shopping
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