If I could do less than one star I would. Having sent me a faulty phone and no £20 "for your inconvenience" as promised by Tony, now they're dragging their feet over a refund. Kira send patronising messages about checks when in fact they never botherered checking what they were sending in the first place. Just another way of managing cashflow - take your money then take forever to ship, then ship a faulty item then find excuses not to refund. This is honestly the worst experience I have ever had, and am still having.
Am adding to this review following the reply. Note that patronising statement thanking me for patience, I have lost patience with these people quite some time ago. And why don’t you QA what you send out before sending it out, rather than after you get it back. What sort of customer experience are you trying to build. As for contacting the email, good luck, they just those you most of the time.
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