I purchased the Smarter iKettle 3 directly from the manufacturer’s online store, expecting a reliable smart appliance that could be controlled via the mobile app and Amazon Alexa. Unfortunately, the experience has been very disappointing.The advertised Alexa integration has never been available in my region (Poland), even though it was promoted as a core feature. Later, the kettle completely lost connection with the Smarter app, meaning all smart functions stopped working.Despite acknowledging the issue and confirming it affects multiple users, the company refused to provide a refund, citing a “temporary service disruption” that has lasted for months.The hardware itself boils water, but without the app or Alexa, it’s no longer a “smart” kettle — just an expensive regular one.The support team was polite but ultimately unhelpful, offering only a future discount (which I refused) instead of a real solution.I cannot recommend this product or the company’s customer service until these issues are resolved and the promised features are restored.
Claim your business profile now and gain access to all features and respond to customer reviews.
Smarter helps you control your kitchen appliances through your smartphone and voice assistants with their ground-breaking products - iKettle, Smarter Coffee and world’s first, FridgeCam. Learn more today!
