Deposit Not Refunded & Poor Experience – Be Careful
I had a very disappointing experience with Smart Lease Rent a Car.
I was promised a Nissan Sunny but was given a different car (KIA Pegas), which was unclean and not properly prepared.
I paid full rental, insurance, and deposit in advance (cash).
At the time of return (9th March), I was asked to pay AED 678 separately for fines, despite the company already holding my deposit.
I was informed the deposit would be refunded within 30 working days.
It has now been over 30 days with no refund and no proper response.
I have tried:
Calling their refund numbers
Sending WhatsApp messages
Emailing their accounts department
There has been no resolution.
Another concern was that the fine numbers could not be verified on official systems at the time. When questioned, I was told they are only visible internally, which is not standard practice.
I have now escalated this matter to Dubai Consumer Protection.
If others have faced similar issues, I would encourage them to:
Share their experiences responsibly through official review platforms
Raise complaints through the appropriate UAE authorities
This helps ensure transparency and protects future customers.
I strongly recommend others to:
Verify companies before renting
Avoid large cash payments
Be cautious with deposit policies
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