My representative was initially pleasant and accommodating, but then her attitude changed drastically. She mentioned she was training for a different position and seemed to neglect her responsibilities. I provided my credit card information to set up my payments as she requested, but I later received a notification that my card was declined, even though it was valid. When I asked her for the card details, she refused to share them. Additionally, I got an approval email for my insurance plan, but there was nothing available in the portal when I checked. When I brought this up, her response was dismissive, claiming it wasn't approved yet and that I was mistaken. I sent her the email for clarification but got a stern lecture on how the system worked instead of an explanation. Ultimately, I ended the call in frustration.
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At SmartMatch Insurance Agency, LLC, we’re all about making Medicare easier. Medicare coverage may seem complex, but our straightforward approach ensures you understand all of your options to help you find the plan and benefits that best meet your needs. Our licensed insurance agents are unbiased, which means the only option that works for us is the option that works for you.See more
