My experience with this service has been very frustrating. I've had two different IID devices installed at separate times, and I can confidently say this service is much worse than the previous one. The only slight positive is that the device is smaller and works somewhat better than the last one. Initially, the installer for my first car failed to connect the 'modem' cable, which tracks location. This led to complications during calibration, requiring override authorization and resulting in lengthy waits. Although the calibration shop managed to arrange a solution for future calibrations, this changed when I switched to a newer car. The service is also incredibly hard to contact; I often wait over 30 minutes just to speak with someone who lacks knowledge. Additionally, the installation was marked for a camera, which my state doesn't require, causing further issues. They have a strict policy regarding car problems; when my battery died, I received a violation after jumping it. I was informed that clearing the violation incurs an $80 fee, despite the circumstances. After transferring the device to my new car, I'm still facing the modem issue and need an override authorization for calibrations. The shop advised me to call ahead for a switch, which Smart Start would cover, but I don't understand why this wasn't handled during the transfer. I have a service appointment this week, and I dread another frustrating experience. I genuinely wish I had chosen a different IID service, and if you're considering this one, I suggest you explore other options.
Claim your business profile now and gain access to all features and respond to customer reviews.
Smart Start is a privately held company based in Grapevine, TX. It began serving clients on December 1st, 1992. In the years since, it has built a reputation as the leader in alcohol monitoring technology. Smart Start focuses on ignition interlock technologies for vehicles as well as portable alcohol monitoring devices. The company has built one of the largest, most successful programs worldwide.
To date Smart Start has served over a million clients and prevented over 6.5 million illegal vehicle starts. In addition, we have provided over 506 million safe starts since 1992. In 2008, Smart Start entered the global market developing a distribution system and representation in 19 countries outside of the U.S. Going forward, the company plans to continue to expand both its international presence as well as its product offerings.
The quality of Smart Start devices, their ease of operation, access to over 1000 service centers and a 24/7 bilingual Customer Care Center makes Smart Start the vendor of choice for both clients and monitors. Smart Start's commitment to state of the art technology and best of class service has established themselves as the industry leader. See more
