Generally, it works well most of the time. However, this is my second occurrence of a lockout displaying: VIOLLOCK. The first incident happened about a month ago, and I’ve been sober for five months, so I shouldn't be failing any tests. I had to call in to receive a code, which cost $70, and then go to get it fixed. Now, just a month later, I unexpectedly receive the same lockout message, but it says ViolLock04Day. I’m unsure what I’m doing wrong, as I haven’t failed any tests or tampered with the system. I’m frustrated with the ongoing costs, but if support can assist with this issue, I’d appreciate it; otherwise, it generally works great.
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Smart Start is a privately held company based in Grapevine, TX. It began serving clients on December 1st, 1992. In the years since, it has built a reputation as the leader in alcohol monitoring technology. Smart Start focuses on ignition interlock technologies for vehicles as well as portable alcohol monitoring devices. The company has built one of the largest, most successful programs worldwide.
To date Smart Start has served over a million clients and prevented over 6.5 million illegal vehicle starts. In addition, we have provided over 506 million safe starts since 1992. In 2008, Smart Start entered the global market developing a distribution system and representation in 19 countries outside of the U.S. Going forward, the company plans to continue to expand both its international presence as well as its product offerings.
The quality of Smart Start devices, their ease of operation, access to over 1000 service centers and a 24/7 bilingual Customer Care Center makes Smart Start the vendor of choice for both clients and monitors. Smart Start's commitment to state of the art technology and best of class service has established themselves as the industry leader. See more
