I ordered on Wednesday evening, paid £9.99 for next day delivery, expecting delivery on Friday. It didn't arrive Friday or Saturday or, so far, on Monday. I've emailed customer service. The auto response says they'll get back to me in 72 hours so that'll be a week since I paid extra for fast delivery.Edit: i'm particularly upset because this was a birthdsy present for my husband. I couldnt afford to order it sooner. It seems the item I ordered wasn't in stock. Some 12 hours after the company responded to my trust pilot review I got an email saying they would offer another model in a similar price range. They did not say it was out of stock. I'm inferring this from the fact they didn't send the original choice straight out. I'll let you know how this goes.Further Edit: they sent an email offering to send a different watch out sooner, I asked for clarification on 4 occasions but recieved none. I gave 5 options of other watches that might fit the bill, i've not recieved any notification as to whoch they're sending. Furthermore the watch will, despite asking for it to be sent to our home in Nottingham, the billing address, rather than the address of the friends we were staying with for my husband's birthday. It us of course still going to Yorkshire. It feels like complaints/problems are handled by AI not humans.
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