Let's be fair to this firm: the watches are great - UNTIL there's a problem. My watch - ordered 19 June 2023, had been on charge but would not switch on afterwards. I tried to turn it on many times, to no avail. This was 23 October 2023, four months after delivery. In an email of the same date, I explained the situation and asked "What do I do to get another watch, please?". The day after, Sophie replies, asking me to check five very obvious things, which I'd checked anyway, and then asked, "If none of the above works", can you please provide a detailed photo of the metal contacts on the charger?".I responded 25 October, saying the watch is no use to me unless it works, that it doesn't fulfil the requirements of the Trade Descriptions Act (1968), (in two main areas, merchantable quality and not fit for purpose), only to be stalled again several times, the final time telling me that I need to return the watch for inspection and that this could take over 2 months.Now, I'm sure we all know there'd be no serviceable parts in the watch and that it's probably cost the reseller no more than £10, and I think I'm being very generous at that, and it really boils down to the reseller, SMARTWATCH FOR LESS, acting more like a street corner spiv - and I may be insulting spivs - than a reputable set up.I've not told Smartwatch for Less that I'm 73, chronically disabled, rarely leaving my home, since I figured they'd be thinking I was spinning a yarn. But it's true! I am those things and more! I take just over eight thousand doses of medication per annum to keep me stable, not improving, just where I am now.Anyway, my review of Smartwatch for Less? Avoid them.And, Smartwatch for Less, I may be physically disabled but my mind is as sharp as a pin so I shall take this further. Why don't you just replace the watch and I'll send you the old one back so that you can throw it away, instead of it going in my bin. We both know that sending the watch away for inspection is a figment of your imagination, that it's just another delaying tactic you use to frustrate your dissatisfied customers, in the hope they'll say it's just a load of rubbish, it only cost a tenner, throw it in the bin.But my watch cost almost £50 so I'm hardly likely to do that. I want you to honour the 12 months warranty, which you clearly display on the sales spiel.Do the honourable thing and start treating your clients better than you do now.Starting with me.
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